Frequently Asked Questions (FAQ)
Orders & Payments
We accept PayPal, credit cards (Visa, Mastercard, American Express), Klarna, and bank transfer.
Our shop operates in Euro. International cards and PayPal usually handle currency conversion automatically.
Yes, you will receive an email confirmation immediately after placing your order.
Shipping & Delivery
We ship with DHL. All orders include tracking information.
Within Germany, delivery usually takes 2–4 business days. International shipping times vary by destination.
Yes, we deliver worldwide. Shipping costs are calculated at checkout.
Products
Q: Are all books new?
A: Yes. We only sell carefully selected new titles, unless otherwise stated.
Q: Do you offer gift cards?
A: Yes. Our digital gift cards can be purchased online and used on all products in our shop.
Q: Can I subscribe to receive books regularly?
A: Yes. We offer curated subscription packages – every six months you’ll receive a handpicked selection of books.
Returns & Refunds
Q: Can I return a book?
A: Yes. You may return unused items within 14 days of delivery, according to German law.
Q: How do I request a return?
A: Please contact us at [your email] with your order number, and we’ll guide you through the process.
Q: When will I get my refund?
A: Once we receive your return in good condition, the refund will be processed within 5–7 business days.
Customer Account
Q: Do I need an account to order?
A: No. You can check out as a guest, but creating an account makes reordering and tracking easier.
Q: How can I update my address or payment details?
A: Log in to your account and manage your details in the dashboard.
Other Questions
Q: Do you host book events or signings?
A: Yes! Follow our newsletter or Instagram for updates on author readings, signings, and cultural events.
Q: Can I get a recommendation?
A: Absolutely. We love helping you discover new literature – check our curated picks or write us directly.